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The Proof of the Pudding is in the Reviews – Not the Eating

  • General

Why Online Customer Reviews Matter

Every business owner understands the significance of online customer reviews and the impact it can have on sales and revenues. With technology advancing at such a rapid pace, getting online reviews has never been easier, especially when many regions around the world are already using the Internet.

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According to Internet World Stats, there are 3,611,375,813 Internet users around the world as of June 30, 2016. Because of this, online customer reviews have become a vital component of businesses and are considered by many as a form of “social proof” where people take the word of others as proof that a particular product or service is valuable and worth getting.

When a potential customer conducts online research about a product or service from a business with many great reviews, it makes it much easier for them to not only trust the company but also purchase those goods because of the social proof shared online.

survey

On the contrary, businesses with a shortage of great reviews don’t get the benefit of the doubt from potential customers. Worse yet, having zero reviews is just as detrimental as having negative reviews.

With this in mind, it’s crucial that every business owner do their best to get their existing customers to share their reviews online as a form of social proof for potential customers.

Ask and You Shall Receive

If you’re new to getting reviews, it may seem a bit awkward to ask customers to assess your business and share their opinions online about the products or services purchased. But don’t let that stop you. Like the old adage goes, “ask and you shall receive.”

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So instead of feeling hesitant, you need to just simply ask your customers to leave a review. In parallel, you must also train your staff to make it a point to ask customers for a review as part of their regular routine. Doing so will go a long way and you’ll find that customers are more likely to actually review your business than if you were to leave it solely up to them.

Let Us Help You Get a Running Start

If you’re new to this and are not sure where to begin, we can help you get a running start.

Follow these helpful tips to simplify the customer review process and get the glowing reviews you’ve always wanted.

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1. Help Them Help You

No one wants to spend time searching for ways to leave your business a review, especially when they don’t have to. Therefore, you should make it extremely easy to leave reviews for your business by streamlining the entire process.

To do so, you can add a URL on your webpage that links to popular review sites so that customers will only need about a minute to complete a simple review. Or vice versa, you can add a link to your business profile on popular sites to get reviews – we recommend doing both!

Here are some popular online review sites to choose from:

2. Get Social Proof with Social Media

Using social media platforms is a no brainer when it comes to getting social proof for your business. Whether you’re a small, or large company, every business must use social media as part of their marketing strategy to not only promote their business but also to get customer reviews. Start with these sites and you’ll get social proof in no time at all:

3. Online Business Directories Are Your Friend

Online business directories is another great place to start when looking to build your online presence. Once your business is setup with these directories, you can check the reviews periodically, and of course, respond to them in a timely manner:

4. Use Surveys and Get More Reviews

Believe it or not, surveys are still used by millions of businesses and it’s still an effective way to see how your business is doing. And although you can still conduct surveys via phone, we prefer using other online methods for ease and convenience.

Calling customers at inconvenient times hoping that they’ll complete your survey is a thing of the past. Nowadays, it’s much easier to send out online surveys so customers can complete them at their leisure. Here are some of the more popular survey sites to choose from:

We recommend keeping your surveys short and simple. Ask customers how they feel about their latest experience with your business. Make sure to include a section for them to rate your company based on a star scale from 1-5, or have them rate your company as “Poor, Fair, Good, or Excellent.”

5. If All Else Fails – Give Incentives!

If you’ve tried everything listed above and you’re still not getting the amount of reviews that you want, then it’s time to start thinking about rewarding your customers for their opinions.

To incentivize customers for their reviews, you can entice them with the following:

  • Give discounts on products or services offered
  • Provide samples of goods for their testimonials
  • Hold a contest – customers who leave a review is automatically entered into the contest

*Note: Incentives are meant to reward your customers for taking the time to complete a review of your business and it should NOT be construed as a bribe.

*Disclaimer: Make sure that the website(s) that you’re offering customers incentives on ALLOW for this type of activity since some sites restrict this effort – read their rules, terms & conditions first before providing any incentives to customers for their reviews!!!

Tips to Remember When Responding

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When the reviews come pouring in, there are certain things to keep in mind when responding.

First, you must LISTEN to what your customers are saying – that’s the only way to improve on the products and services being offered.

Next, take ownership of the reviews, regardless if it’s ruthless and scathing. Ensure that you’re addressing the problem at hand. Don’t steer off course or avoid the concerns because you don’t want to deal with it. Do your best to be honest, helpful, professional, and polite.

Remember that responding to good reviews helps to reinforce positive customer experiences while replying to bad reviews helps to resolve customer concerns.

Keep your responses short, sweet, and simple. More importantly, humanize your responses so that it’s not generic and robotic. By doing so, it shows that your business is doing its best to get to know customers on a more personal level by engaging with them.

Last but not least, always says “thank you.” This action alone shows customers that you care about their feedback, honesty, and that you’re doing your best to address their concerns.

In today’s world, gaining customer reviews makes a big difference to a company’s top and bottom-line. Previously, companies had to give out samples of products and/or services in order for potential customers to determine if the goods were worth purchasing.

Nowadays, everyone with Internet access simply go online to look at reviews to determine if the business is trustworthy and that the goods being sold are of high-quality.

The better the reviews are, the more likely potential customers will purchase those products and/or services, hence why the proof of the pudding is actually in the reviews now and not the eating.

Following the tips above will go a long way in building customer rapport and you’ll also get a great reputation as a people-centric company. Only then will you get those glowing reviews you’ve always wanted!

_________________________________

We love it when our customers say awesome things about us, especially on social media and review sites. We would like to say thank you for all your support!!!

As a token of appreciation, we welcome our customers, including staff, to join our Advocates Program to reward you for your honesty and loyalty.

Follow the steps below to become an advocate today:

1. Log into the “myCP” homepage.

myCP

2. Go to the “Community” section and click on the “Advocates Program.”

community

3. Read the “Rules & Conditions” to our Advocates Rewards Program.

advocates program

rules & conditions

4. Agree to the “terms & conditions” and follow the three simple steps below to sign up.

agree

sign up

 

 

 

ROI: A Strong Argument for Government Data Center Upgrades

  • Data Centers

Data Center

When IT pros at the state and local levels want to win data center investments, it’s critical to show how the improvements will result in returns on investment.

  • Excellence Held Back by Aging Technology
  • Show Me the Money
  • Less Downtime & Maintenance
  • Prioritizing Security

Excellence Held Back by Aging Technology

Delta Diablo is a water resource recovery agency that serves 200,000 people in Northern California – residents of Antioch, Pittsburg, and Bay Point. Services it performs include wastewater treatment; production and distribution of recycled water; safeguarding against pollution; recovery of energy; biosolid reuse; street sweeping; and collection of residential hazardous waste. Its plant can process up to 19.5 million gallons of water per day.

Delta Diablo isn’t just any wastewater agency, though. It’s actually among the top 1 percent nationwide at what it does, according to the numerous Platinum Peak Performance Awards it’s received from the National Association of Clean Water Agencies.

The wastewater treatment operation often teams with outside public and private entities on projects. However, its data center has historically been standing in the way of such efforts.

“Our IT department is never 100 percent sure what’s coming down the pike in the next year,” explains the agency’s IT director, Chris Hanna. “We could sign a contract with an energy company for research and development, and we have to be ready for that.”

Delta Diablo’s hardware was simply getting old: the servers and storage appliances were 5 years old, while the switches and routers were 10 years old.

Related: At Superb Internet, our twenty-year history gives us the experience to handle the security and compliance needs of government agencies; and we have certifications to prove it. For example, our hosting infrastructure, IP backbone, and all operations are continuously audited under SSAE-16 SOC-1 Type II, ISO 9001:2008 and ISO 27001:2013 standards. Learn more.

Show Me the Money

Hanna didn’t want to upgrade Delta Diablo’s system piecemeal but all at once. To make his argument, he showed how it would be positive for the organization financially despite the cost upfront.

Hanna notes that getting the funds to completely upgrade the entire facility was challenging. Even though leadership is reasonable, they have to understand why it’s a smart way to invest.

Hanna’s proposal focused on three primary benefits of the refresh:

  1. Time to market for IT services would be improved.
  2. Reliability and business continuity would be boosted, doing away with downtime costs.
  3. Electricity expenses would be slashed by an incredible 80%.

Hanna is fully convinced himself that upgrading the hardware was a wise move for Delta Diablo. “The fact that we’ve built out this infrastructure allows us to get services to market faster,” he says. “When initiatives must be done quickly, we don’t have to worry about beefing up our infrastructure.”

IDC datacenter analyst Kelly Quinn agrees that investments in data centers often have strong ROI because you can reduce your energy and cooling costs while improving your availability.

It’s fairly straightforward to look at power savings, she says, but it can be more complicated to assign specific dollar amounts to other elements. You want to establish, as closely as possible, the expenses to the agency if mission-critical systems fail and how much more work can be achieved if latency is reduced.

You want to be able to say, explicitly, that you could avoid spending a certain dollar figure over the next five years if you make the refresh. A finance head will be more convinced to the extent you can turn soft, qualitative points into hard, quantitative data.

Less Downtime & Maintenance

A few years ago, Matthew Arvay was hired as the CIO of Virginia Beach, Virginia. At that time, there were four storage systems being used. Downtime occurred regularly. Maintenance costs were in the hundreds of thousands.

“We needed to reduce the complexity of the environment,” Arvay explains, noting that benefits of upgrading included “modernizing our data center, enhancing lifecycle management, enabling self-service provisioning and improving reliability, scalability and uptime.”

The refresh, which is currently underway, will slash the data center’s racks from 29 to 4, in turn saving the city tens of thousands on power costs. Reliability will be significantly improved; the expense of external maintenance will go down hundreds of thousands; and the man-hours dedicated to internal maintenance will be minimized.

Total savings are expected to be $675,185 per year. Plus, Virginia Beach won’t have to pay for a $1.2 million upgrade to its legacy storage hardware. Arvay estimates that the new system should pay itself off in less than four years, and the ROI after five years will be 25.2%.

Prioritizing Security

Texas Department of Information Resources data center chief Sally Ward believes it’s a good idea to upgrade one-fifth of your infrastructure annually, so that no pieces are ever more than five years old. While refreshes are costly, Ward says a strong argument is that they prevent security breaches. While non-IT leaders may not immediately agree with the expense, they certainly will if you get attacked and you suffer a painful data loss.

Ward says that she thinks agencies that don’t make regular data center refreshes are like people who don’t maintain their houses. “Had you stopped it in the beginning, before the roof was leaking, you probably could have done it more cheaply; [but] over time, you get to a place where you can’t afford the repairs,” she says.

Multi-Cloud: Arguments on Each Side & Successful Adoption

  • Cloud

Multi-Cloud

Many businesses are now deploying multi-cloud environments. Let’s look at what this approach is, pros and cons, and basic rules for adoption.

  • What is Multi-Cloud?
  • Popularity of this Approach
  • Arguments for Multi-Cloud
  • The Downsides
  • Management of Multi-Cloud
  • On the Horizon & Standards

What is Multi-Cloud?

Multi-cloud is a term that has been used for years in discussion of cloud services, but – much like the cloud itself – the concept has been a little vague. How does the notion of multiple clouds work within the context of public, private, and hybrid cloud categories, for instance?

According to most experts, multi-cloud involves blending together numerous cloud-based systems from various vendors to diversify a company’s infrastructure or services. The idea is to reduce the threat of proprietary lock-in and allow the business greater agility, while taking advantage of the benefits and physical locations offered by different providers.

Specifically, a “multi-cloud strategy is the concomitant use of two or more cloud services to minimize the risk of widespread data loss or downtime due to a localized component failure in a cloud computing environment,” according to TechTarget.

Popularity of this Approach

A November 2014 poll of nearly 700 IT executives, conducted by Dimensional Research, revealed that three-quarters of companies (77%) were in the planning stages of a multi-cloud strategy. That statistic is a little shocking since cloud itself didn’t become a common business approach until the last few years. It also suggests that multi-cloud is a tactic that is accepted across a broad spectrum of verticals.

There are actually advantages and disadvantages to this approach.

Arguments for Multi-Cloud

People who adopt multi-cloud do so for the following reasons:

  • Bolster their geo-presence and disaster recovery position
  • Enable them access to specific features of various vendors as desired
  • Give them the public cloud advantages of affordability and incredible scalability
  • Provide the option of private cloud for systems that have especially sensitive data, compliance concerns, or are built more traditionally.

Basically, the notion of diversification to mitigate risk, as seen with the common stock-market strategy, is used in cloud with multi-cloud. Using various different infrastructures, this argument goes, makes you generally more reliable, and you are able to get the budgetary benefits of cloud while not suffering from lock-in with a specific cloud solution provider (CSP).

Multi-cloud disaster recovery is an effort to optimize resilience. If one cloud goes down, the other remains up, and business continuity is maintained. Multi-cloud additionally gives companies access to data centers in different locations around the country and worldwide. Sending traffic to data centers based on their proximity to clients is helpful so that you can keep latency low.

The Downsides

One obvious issue when you go with a number of different providers rather than just one is that isn’t as easy to manage, explains Tony Connor in Cloud Tech. “[While] this is not necessarily an immediate problem, if not monitored and controlled properly, operational issues start stacking up at a rapid speed,” he says, “leading to difficulty maintaining access control, bug patches and security updates.”

Plus, the lack of standardization from one cloud to another can make it challenging to figure out how costs compare from one company’s plan to another’s.

Related: Another basic problem with multi-cloud is that you are trying to improve your reliability; but you want to make sure that any cloud you use meets strict requirements in the way that it’s engineered. At Superb Internet, for instance, our cloud features distributed rather than centralized storage so that even multiple node failures don’t impact performance, and InfiniBand rather than 10 Gigabit Ethernet for always-zero packet loss and practically no jitter. See our plans.

Management of Multi-Cloud

It can be tricky to manage multi-cloud without a strong internal IT staff. It can also take the focus of your IT personnel away from working on new features and providing tech support.

For these reasons, some companies partner with third-parties that help with management of multi-cloud. Using these services allows them to make sure everything is running smoothly in one central location.

Multi-cloud environments can be managed by hosting companies, for instance, which means that there is 24/7 support in case any issues arise.

On the Horizon & Standards

Despite the importance of carefully vetting all the clouds you use to make sure you aren’t wasting your money with some, the fact is that this approach is increasingly popular. Remember the above mention that 77% of IT decision-markers said in 2014 that they planned to set up multi-cloud at their business. In 2015, another poll by the IT market analysis firm IDC revealed that 86% of enterprises were headed toward implementing it by 2017.

The desire for diversity is understandable. However, properly integrating various cloud services can be challenging. Furthermore, you don’t want the quality of your solutions to suffer in the effort to have numerous systems in play. Make sure that whatever clouds you choose adhere to strong standards, such as SSAE 16 SOC-1 Type II, ISO 9001:2008, and ISO 27001:2013.

Marketing 101 – The ABCs of a Homepage

  • General

What is a Homepage?

Before we dive into the marketing strategies involved with creating an effective homepage, it’s crucial that everyone understands what a homepage is. In essence, a homepage is the introductory, or default page, of a website that typically highlights the site’s table of contents.

Sleek chrome & blue number website buttons.

There’s a good reason for why it’s called a homepage – it closely resembles that of a physical house and the only real difference is that it’s online. Think of it like this. Your website’s homepage is where people come to visit you. It’s the family room of your website where everyone meets to hang out, get comfortable, before they actually move further inside to see the remaining parts of the website.

Why is a Homepage Important?

Everyone who owns an ecommerce business understands that their website’s homepage is inevitably the most important page of the entire site.

Like they say, you never get a second chance to make a good first impression. Therefore, you want to ensure that your homepage is clean, tidy, and clutter-free so that visitors can easily navigate to see what your website is all about – similar to how you want to keep your house clean when having visitors.

The main goal of any ecommerce homepage is to make a great first impression. Reason being is that you want to turn your visitors into leads, and your leads into customers by driving them down your sales funnel.

Always Remember the ABCs of a Homepage

Since your website’s homepage receives most of your site’s traffic, it’s vital that your homepage is optimized to “Always Be Converting (ABC)” visitors into customers. If you’re failing to convert visitors into clients, it probably means that your homepage is missing some critical elements.

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To help you achieve this never-ending feat, here are five helpful tips to elevate your homepage to the next level for maximum conversions:

  1. Headline:
  • Within 3-5 seconds, visitors should know exactly what your site is about, what it has to offer, and how you can help customers. Leave out the fluff and do your best to keep things clear and simple.
  1. Subheadline:
  • This section should state a brief summary of what you can offer and your competitive advantages. Don’t brag about yourself, avoid jargon by speaking the language of your target audience, and do your best to zero in on the problems of your customers and how you can help to alleviate their pain points.
  1. Call-to-Action (CTA):
  • Every homepage should have call-to-actions (CTAs) since the goal is to always turn your leads into customers by not only having them stay on your website longer but also to move them through your sales funnel. We recommend having a minimum of 3 CTAs above the fold to direct visitors to the different stages of the buying cycle.
  1. Eye Candy:
  • Make sure that you use images / videos to support your main points. Since most people are visual by nature, it helps to draw out their emotions so that they can connect with you better. Remember, the visual images must support what you have to offer, along with highlighting how you can help your visitors resolve their concerns.
  1. Copy / Content:
  • Ensure that the copy and content on your homepage highlights the benefits and competitive advantages of your business. Describe what you do, what you offer, how you can help, and make sure that your copy is lightweight, simple, and avoid jargon by speaking the language of your customers.

By following the guidelines listed above, ecommerce sites can improve their odds of converting visitors into customers. And since every business is dynamic, you must continually optimize your homepage as your business needs change.

Only then will you have a successfully dynamic homepage that truly engages your target audience to not only show them what your business is about, along with your competitive advantages but also how you’re able to help them troubleshoot their problems and improve their lives.

Birthday Cake

For those unaware, our 20th birthday is tomorrow and we’re pulling out all the stops by giving away all of our BEST promotions for this rare one day event on Saturday (July 23, 2016). Choose one, or take advantage of all our birthday specials and see for yourself why we’re the host with the most. Switch from the rest to the best today!!!

 

 

Keeping Your Website Safe, Secured, and Compliant – SSL Certificates

  • Secured Sockets Layer (SSL)
  • Security

What are SSL Certificates?

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant.

How SSL Certificates Work?

Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information, such as a customer’s personal and credit card information. By adding an SSL certificate, you not only protect your business but also increase customer confidence by safely encrypting your customers’ most sensitive data.

For online transactions, an SSL certificate turns sensitive data into encrypted secure code. The web browser then checks the SSL certificate to make sure that the website is legitimate. Once verified, the web browser and server processes the encoded information.

This helps to ensure that the sensitive data delivered between the web browser and server is handled safely, securely, and that the website is PCI (Payment Card Industry) compliant.

SSL Certificate Management

Having an SSL certificate is an integral part in protecting sensitive data in transit. And while SSL certificates provide additional layers of security, it can still be vulnerable and susceptible to attacks. This is where SSL certificate management comes in.

Proper SSL certificate management requires knowing the status of each certificate across sites, browsers, and networks. Through careful monitoring of these certificates, website owners can prevent major incidents from occurring, such as phishing and data breaches, which can not only be expensive to resolve but also cause long-term damage to your reputation with customers.

Let Us Protect Your Website

Thinking about getting an SSL certificate for your ecommerce website? Let us help keep your website safe, secured, and compliant. With our easy-to-follow SSL comparison table, you can effortlessly find the right SSL certificate that’s perfect for your website.

Whether you’re thinking about getting an SSL certificate to encrypt sensitive information, authentication, PCI compliance, to gain your customers trust, or to prevent phishing and data breaches, we have a wide-array of trusted brands to choose from.

How do I Install an SSL Certificate for my Website(s)?

Here are the steps to follow when installing an SSL certificate for your website(s) with us:

1. From the “myCP” homepage, click on “Account Options” and select “Order Upgrades / Add-Ons.”

myCP

2. Scroll down to the SSL certificate section and choose the SSL certificate you want, including the quantity and timeframe. Click “Next” once you’ve finalized on your SSL certificate.

SSL certificate section

3. Fill in all the required information on the SSL certificate order form:

  • Contact First Name
  • Contact Last Name
  • SSL Domain Name

            * Note: Enter the domain name using the SSL certificate (usually www.yourdomain.com).

  • Company Name
  • Company Address
  • Company City
  • Company State or Province
  • Company Phone Number
  • Company Postal / Zip Code
  • Contact Email
  • Country

SSL Order Form

4. Please create a Certificate Signing Request (CSR) if you are a dedicated server customer. Follow the link for additional details from SSL vendor for generating a CSR.

CSR Generation

CSR Generation Part II

5. Before submitting the order, please ensure that the email “admin@example.com” exists on your server where “example.com” is the site that you’re ordering the SSL certificate for.

SSL email example

6. Copy and paste the CSR into the designated area on the order form and click “Complete Order.”

CSR Code Paste section

 

 

Start now and easily compare SSL certificates from major brands like GeoTrust, Symantec, Comodo, and Rapid. See our SSL comparison table for additional details.

 

Where is your website hosted?

  • Security

It’s important you know where your business is hosted. Very important.

Why?

A few years ago, I toured two data centers. One was owned by a major player in web hosting for more than a decade. The second data center was owned by a smaller web host I had not heard much about.

Both of these data centers were located in the same city just a few miles apart.

The first data center showed promise, it was inside of an old bank building. The tour was met by security at the entrance. We then proceeded to the data center area.

Once in the data center, it was clear this was setup by amateurs.

Cables were everywhere. It looked terrible and worse you had to dodge cables as you worked your way through the facility.

At the back of the DC was an employee with the back door wide open smoking a cigarette.

Anyone could have walked through the back door and had immediate access to the DC. After walking around the building itself, it was clear there was not a backup generator available.

Just a few weeks later, we heard news that this data center was robbed. Someone broke in the back door and removed servers and other equipment. So much for security.

The second data center we toured was located in a bad part of town. This DC was next to a bar and a motorcycle shop.

Nothing special here, just a stand alone office building. The building was divided and on one side of the building was the DC and the other an insurance agency.

During the second tour, we were met by the owner and taken to a back room inside his share of the office building. The DC was nothing more than a back room. The DC had carpet flooring. There was no backup generator. No security to speak of.

The cooling unit? An A/C window unit.

Security? The owner told us the biker shop guard dog would bark (he said this jokingly).

Unfortunately for his customers, this was not a joke.

Worse, the owner didn’t host his own website in this ‘data center’. He hosted it at a competitor.

Why is this important to you? Because, it is VERY IMPORTANT you know exactly where your business is hosted.

If you do not host currently with Superb Internet, you need to start thinking about switching over immediately. If you already host with Superb Internet, I’ll show you shortly why you have made a very wise decision.

First of all, location is everything.

Location, location, location. You hear this saying all the time for brick and mortar businesses. The same is true for where your business website and applications are hosted.

  • Located in a safe section of the city where the DC is located.
  • Located in a DC close to backbone connections and peering points.
  • Let’s not forget about technicians located onsite and ready to help should you need support.
  • Further, security located onsite 24/7 and  guarding access to the data center.

So let’s take a look at what it takes to deliver a first-class Data Center as I give you a brief tour of our SEA2 DC located in Seattle, Washington.

Every picture below are real photographs of the Superb Internet SEA2 Data Center and NOT stock images.

Seattle is one of the best connected high-tech cities in the entire United States. Our SSAE 16 Audited data center, known as SEA2, has multiple diverse-path fiber transport circuits with stable carriers. Security is always a top priority, with leading-edge biometric access control and continuous live video surveillance. In addition, the SEA2 Network Operations Center (NOC) is staffed around the clock with highly experienced Systems and Network Administrators.

Network

Superb Internet’s core network and backbone connectivity consists of 11 core network sites, located in five different states, with three SSAE 16 Audited data centers from coast to coast.

We are ISO 9001:2008 certified, registered and have a ITIL certified staff.

With direct connectivity to all major global Tier 1 backbones and major networks & ISPs, our network has no single point of failure, and offers extremely low latency and no packet loss—resulting in the best efficiency and performance available anywhere.

Our network is fully redundant at every level and entirely fault tolerant, able to withstand major disasters.

superb-network

Like all our other data centers, the SEA2 network is fully fault-tolerant, with redundant carrier-grade Cisco 12008 & 12012 GSR core routers, Catalyst 6500 MSFC distribution B switches, and Catalyst 4912G distribution ‘A’ switches. Separate, redundant power circuits provide both DC and AC power.

Cooling

Keeping the server your business is hosted on is very important. For this reason, the SEA2 DC has a secure outside enclosure, where you can see over 600 tons’ worth of dry coolers for the data center’s air conditioning units. Proper cooling allows processors to perform better and increases longevity of the hardware.

superb-cooling

Onsite Security & Support

Closed-circuit, live video surveillance is monitored 24-x7x365 by experienced, vetted personnel only.

superb-security1

Access to servers is controlled using advanced biometric security systems.

superb-security2

Further, SEA2 is staffed 24x7x365 by senior system & network engineers.

Power

Reliable power ensures maximum uptime. Power is one of the highest expenditures for a Data Center, and this is one area Superb Internet will not take lightly.

Some of the power features of SEA2 include:

  • Power feed provided through a dedicated transformer exclusive to the data center
  • Three 500KVA UPS systems
  • 5MW Caterpillar diesel generator

One of the highlights of SEA2 is the 2000 Amp, 480 Volt, 3-phase, reliable utility power feed and the three N+1 redundant 500k VA UPS & maximum capacity battery systems.

superb-power

Servers

You’d be surprised if you saw what some of our competitors use to host their customers. At Superb Internet, we only use industry standard servers and components.

superb-servers

Staffing

We believe that people make all the difference. Our team consists of network engineers who oversee our entire coast-to-coast backbone network, and technical support engineers. SEA2 data center onsite staff are always available to help you, any time of the day or night.

The data center is sized to house well over 5000 servers. From the office, our onsite staff can get a clear view of the data center floor 24x7x365.

superb-staff

As you can see, there is a lot more to consider than price when you are deciding on where to host your business. Of course, these are just a few highlights of the SEA2 Data Center.

If you aren’t currently with Superb Internet and would like to test drive our Data Centers and our Transparent Cloud, here’s how to test us our for only $2…

Test Drive Superb Internet’s Transparent Cloud and Network

Why not perform a NO RISK test of Superb Internet’s Transparent Cloud? You can test drive our cloud platform featuring 2GB RAM, 2 Cores, 20GB SDD for just $2 for 2 MONTHS!

Better yet, every 20th customer will get 20 YEARS HOSTING at NO COST.

Click the link below to lock your cloud server down for just $2 for 2 months :
=> http://www.superb.net/anniversary-cloud

And to be clear, you’ll get 2GB RAM, 20GB SDD, 2 CORES (CS1S-312) for just $2 for 2 MONTHS… that you can use as a:

… backup server
… dev / test server
… replacement for your current server at your existing host
… or upgrade from shared hosting to a FASTER and more reliable platform
… emergency cutover server

Put Superb Internet to the test and I’m sure you’ll be pleased with our network, data centers, and support staff.