Superb Internet Facebook Superb Internet Twitter Superb Internet Google Plus Superb Internet printerest Subscribe to Superb Internet's blog RSS feed


KPI Focus: Know Your SaaS Company’s Key Performance Indicators

What are the most important metrics for SaaS? Here are 5 big ones, one of which is churn. After looking over the metrics, we will review a simple way to reduce churn. Key Performance Indicators Monthly Recurring Revenue Churn Cost per Acquisition Mean Revenue per Customer Lifetime Value Reducing Churn with Speed Key Performance Indicators What are the key performance indicators for your company? In other words, what metrics do you most need to watch to figure out the best direction and how you might need to change? There is a lot of overkill with metrics. Data is helpful, but it quickly makes a situation chaotic and even more difficult to understand if you’re trying to focus on dozens of metrics at once. As a basic rule of thumb, it’s a good idea to eliminate the amount of metrics you track simultaneously to 10, according to KISSmetrics market analyst Lars Lofgren. Otherwise, you can end up in the classic situation of “not being able to see the forest for the trees.” “When you’re tracking dozens of metrics at once, it’s nearly impossible to focus on the most important trends and act on them,” says Lofgren. “There’s just too much going on. […]

Tapping Innovation: How Developers Leverage Cloud

Introduction: Developers Key in a Data-Infused World Cloud as a Critical Tool for Development The Role of Open Source True Distributed Cloud for the Best Results Introduction: Developers Key in a Data-Infused World Developers are essential to the new economy. First, just think about the scale of data – even from a year ago: Think your post is important? It’s got competition. Every minute, 2.5 million instances of Facebook sharing occur. Do you think search engine optimization might be important? Do you think it might be getting more sophisticated? Every single minute, over 4 million search requests are placed with Google. Do you want to make a living off of your YouTube show? So does your neighbor. Every minute, 72 hours of new video is uploaded to YouTube. In other words, the sheer amount of raw activity occurring in the digital universe is staggering. Because that activity is so intense, data is becoming more valuable all the time. Forbes Data Driven Business editor Howard Baldwin points out how powerful data is by looking at two companies, one that is data-based and one that is physical. Baldwin contrasts Facebook to a major airline, United Airlines, which he describes as “a company that actually […]

Toward a Fully FISMA-Compliant Federal Cloud

FISMA compliance is a fact of life for federal agencies. However, many agencies aren’t meeting regulatory requirements with their cloud computing services. What is FISMA? How to Achieve FISMA Compliance FISMA Cloud Compliance Has Holes The FISMA-Compliant Cloud What is FISMA? The Federal Information Security Management Act (FISMA) was passed by U.S. Congress to create a management structure in order to safeguard federal data, systems, and properties against environmental disasters, cyberattacks, and human error. FISMA was a piece of the Electronic Government Act of 2002. FISMA gives certain agencies regulatory powers to maintain data security throughout federal systems, explained Margaret Rouse in TechTarget. “The act requires program officials, and the head of each agency, to conduct annual reviews of information security programs,” she said, “with the intent of keeping risks at or below specified acceptable levels in a cost-effective, timely and efficient manner.” How to Achieve FISMA Compliance The National Institute of Standards and Technology (NIST) outlines the process to meet and maintain FISMA compliance: Using the security category definitions from FIPS 199, figure out what the impact level is for the data you want to secure. Determine the basic mechanisms that are necessary. Further improve your security stance with […]

Neighbor Stealing Your CPU vs. 4-in-1 Machine

Cloud Providers Treating Customers Like Barflies Scout’s Explanation of Steal Time at AWS How Much is Steal Time Affecting You? Movie Tickets Analogy Importance for Web Apps 4-in-1 Cloud VM Cloud Providers Treating Customers Like Barflies Almost all cloud service providers are overselling their resources to a ridiculous degree. They don’t provide real resource guarantees because they don’t want to: it’s easier to pack in as many customers as they can, especially since that terrible service quality is so standard in the industry. The quality of what you are getting in a cloud service at most providers is like bathrooms at dive bars (enter at your own risk). If everyone in the dive bar market is agreeing not to raise their cleanliness level into the Not Completely Disgusting range, customers are less irritated when they walk into another cesspool. Dive bars are designed for barflies: you can get the bar atmosphere for cheap, but don’t expect to be treated with respect. The basic philosophy shared by many cloud providers and dive bar owners is: “Everyone else is providing something awful, so why don’t we?” Just as the result of that philosophy leads to dirty bathrooms in the dive bar, it […]

Projection: 15 Million Developers in Cloud by End of 2015

As cloud becomes the central development environment, cloud services are aiming to best meet developer needs. Infrastructure-as-a-Service Growing Astronomically Developers Rush Toward the Cloud Why Developers are Critical to Your Mission Setting the Stage for Great Developers The CIO vs. the Developer Distributed Storage for Developer-Grade Cloud Infrastructure-as-a-Service Growing Astronomically Cloud is growing extraordinarily fast. You probably have heard that, but a new report from International Data Corporation (IDC) backs up what previous analyses have suggested. The IDC report predicts that the amount spent on cloud infrastructure will expand 21% year- over-year between December 2014 and December 2015. It will rise from representing 28% of all infrastructure costs to 33% of them, totaling $32 billion by year’s end. The rate at which businesses continue to switch over to cloud platforms will continue to be high through the end of the year and into 2016, explains Kuba Stolarski of IDC. “As the market evolves into deploying 3rd Platform solutions and developing next-gen software,” he says, “organizations of all types and sizes will discover that traditional approaches to IT management will increasingly fall short of the simplicity, flexibility, and extensibility requirements that form the core of cloud solutions.” Developers Rush Toward the […]

Digital Duncecap: 9 Memorable Cloud Fails

Cloud industry market leaders are incredibly successful in the category of failure. Here are some top trending #CloudFails from the technology’s brief history. At Superb Internet, we consider almost ALL cloud providers to be fails because they’re overselling their services, leading to unnecessarily spotty performance. Before we get into why what we offer is vastly superior to the often disappointing speed and reliability of our competitors, let’s look at nine of the biggest historic cloud fails. Netflix Goes Down Thanks to Amazon This year, AWS proudly let us know that its cloud computing division was worth almost $5 billion. For growth, they get a gold star. But as the dangers of eating contests reveal, bigger is not always better. Netflix was one of the original mega-companies to try out Amazon Web Services (AWS). At first glance, it looked like a match made in heaven. “On the one hand, there was Netflix, whose streaming services were growing far faster than the company could maintain with internal IT resources,” says Andrew Froehlich of InformationWeek, “[O]n the other, retail giant Amazon was on the bleeding edge of the cloud computing movement and ready to make a splash with its new venture.” Sadly for anyone hoping […]