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Our network design and operations ensure the very best connectivity, speed, and reliability possible: 100% network uptime, no packet loss, and under 3 ms low latency connection to Tier 1 backbones - guaranteed by our industry-leading Service Level Agreement (SLA).
The northern Virginia / DC area is an ideal location for data centers. A very significant portion of the world's Internet traffic passes through this critical area, and the area is not subject to earthquakes, tornadoes, floods or other natural disasters. With two data centers in Northern Virginia, and a West Coast data center in Seattle, WA, we are able to provide the ultimate in multi-site, geographically-dispersed, mission-critical hosting services.
We are located at the true heart of the Internet, and in a very safe and secure area. This central location ensures optimal connectivity, speed, and routing, minimizing the number of hops - and thus the chance of any problems. We are located right beside a great number of of private and public peering points, in one of the most densely and best connected areas in the world: including direct peering at the Equinix Exchanges (IBX'es) in Ashburn, Virginia and Chicago, Illinois; at the NYIIX in NYC, New York; at PAIX in Palo Alto, CA and Seattle, WA; at the SIX in Seattle, WA; and at Any2 in both Los Angeles, CA and San Jose, CA. All providers have multiple, redundant routes into the DC/VA area. This is further built upon by our redundant connectivity to multiple Tier 1 providers via separate circuits, terminating at diverse locations in Virginia and the District of Columbia. We have redundant connectivity in our Internet set-up (multiple backbone connectivity providers), as well as in our physical infrastructure. In terms of fibre optics, we have multiple private OC-192 SONET rings with multiple financially-healthy fibre providers, taking different physical paths.
Likewise in Seattle, we are located in a stable and level area (ground level of a well-built single story facility), providing the best resistance to earthquakes, and have multiple diverse-path fibre transport circuits with OnFiber, Q.West, ELI, Integra Telecom and Sabey. Seattle is one of America's best connected high-tech cities, is an excellent base for high-performance, reliable Internet connectivity, and provides some of the most reliable power found anywhere.
We have built our facilities in the best possible areas for Internet connectivity and electrical utility reliability, and then further reinforced them with redundancy in all possible forms. For example, we are able to offer multiple location hosting with the inherent advantages, such as low latency and direct connectivity of the same IP network, yet the redundancy and security of three separate Data Centers in two different states, over 2500 km physically apart (Virginia & Washington state). Under 5ms (0.005 second), 10 miles, apart, DCA2 and DCA3 are available for ultra low-latency dual-location hosting needs, while DCA2 and/or DCA3 plus SEA2 add up to a 2500+ miles apart fully geographically redundant hosting, just some 70ms (0.07 second) apart, on the same reliable and secure coast-to-coast IP network.
To ensure the best routing of our customers' data, in addition to peering, we also pay for commercial top-priority transit network capacity to our tier 1 backbone providers and have full burst capacity available at all times on all circuits. Thus we receive the highest level of service, including 99.99% or 100% uptime and no packet-loss guarantees, from all our connectivity providers. 90%+ of traffic from Superb to end users passes over only one or two backbones on its way to the end destination.
In addition, we are committed to under 50% network capacity utilization at all times; we ensure that our network always has double the capacity it needs, even at peak hours. Furthermore, our core network routers always have not only dual power supplies, but, where available, power feeds to each power supply from a different power grid and UPS system--thus ensuring the ultimate in reliability.
Over 500 peering sessions - most traffic goes directly to the destination network, bypassing any intermediary transit carriers
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