The Superb Standard™

100% Satisfaction Guaranteed

The Superb Standard™

A lot of companies guarantee "great customer service" or "reliability" without ever clearly saying what those things mean. So, how do you know what they're actually promising? How can you be sure exactly what you're getting? We fervently uphold the Superb Standard® - our pledge to provide you with exceptional, industry-leading products and services-and we proudly state what that means. Since 1996, we have honored our commitment to keeping our valued customers Ahead of the Rest®. It is because of this commitment, we believe, that we are the industry's most-awarded hosting company.

Customer Testimonials

"Very Quick Response"

"EXCELLENT customer service! Speedy, thorough assistance and communication from ticket open to close by all agents!"
- Aaron Michaels of airdawg.com

"You helped me set up my server. That was SO fast. Just wanted to thank you. You saved my life today and a ton of sales."
- Leonid Shalimov

"Perfect Teamwork"

"Simply the best. Thanks Superb!"
- I. Koch of Inversiones Tecnologicas

"Paul was responsive, quick and performed all the work I requested perfectly."
- Christine Zajac of cynosure.com

"Technically Awesome"

"You guys are Technically Awesome."
- Marguerite Audo of 3br2ba.com

"That was exactly what I needed. Thanks!"
- Greg Tunner of thecavalry.ca

"Very happy with the service. Reliability 100%."
- Jason Humberstone

"I would like to express my gratitude for incredible support at all hours of the day at Superb. In a sea of hosting companies, I find your people to be more responsive and technically astute than other hosting compnies I dealt with." - Scott Frost of awaken.net
*Only applicable to Shared Hosting service. All other services will be credited to account for future use.
The Superb Standard™ Guarantees
  • 100% network uptime SLA
  • Zero Packet Loss from us to our Tier 1 Backbone Providers
  • Latency Below 3ms from us to our Tier 1 Backbone Providers
  • 2 hours hardware replacement SLA
  • 30-day money-back guarantee*
  • 24x7x365 phone support
  • Free unlimited support for the first 30 days for new customers
  • Price match against any competitors' current advertised offers
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