How it all Began | SUPERB.NET
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All material © 1996 - 2019 Superb Internet Corp. // version-1.50.33

How it all Began...

Back in 1994, Haralds Jass was just a 14 year-old eighth grade high school student. He and a group of like-minded online developers decided to take advantage of the emerging Internet's new possibilities by inventing an immersive and interactive online computer game called "Woodlands." They even composed original music for the game's soundtrack just as MP3 was being invented.

Their project was proceeding so well that a publisher expressed interest in bringing the game to market. So Haralds and his group founded the company Superb Entertainment. Unfortunately, development kept being plagued by technical difficulties, as they were pushing the limits of current web capabilities with their innovations. Commercial web hosting itself was still quite new, and their shared hosting provider was unable to resolve the sporadic power outages, unexpected crashes and other performance problems that not only hampered development, but made the launch of such a product an uncertain venture.

So with regrets the game was shelved for the time being. Instead of giving up, Haralds saw this as an opportunity to research the industry and see if he could find demand for a reliable web hosting operation that was well managed and could meet performance expectations. As he puts it, he saw the need for a company that was "more responsive, more reliable, and more customer-centric." Despite his young age, this was the seed that eventually germinated to grow into one of the oldest and most respected web hosting companies in the world.

The Formative Years

December 1996

In the summer of 1996, Haralds stepped up to the next level. Having located a number of online contacts who had similar problems with their hosting providers, he began taking pre-orders for his new shared hosting service. His family dentist loaned him six hundred dollars to buy a single Sun Solaris server at a colocated facility in Maryland, with Haralds' promise that the entire loan would be repaid within two weeks of the launch.

True to his word it was; our company was actually profitable within ten days of launch! The loan was repaid and from that day on, the company was self-funded and self-financed, operating on positive cash flow from its initial clients and others who soon signed up, attracted by word of mouth. By the end of the year, the company owned ten servers and had to hire a contractor to help with the workload.

Growing the Industry

October 1999

By the summer of 1999, Haralds was in his first year of University studies. His company already had over four hundred servers hosting ten thousand websites. Our company now employed ten remote employees, and all of the major reputable agencies consistently rated them as the #1 web hosting provider. In particular, we were becoming known for its quality of service and reseller services, as well as an important internet "first": name-based virtual hosting, which brought down costs and helped pave the way for even individuals to have their own websites. We also introduced customer-controlled virtual hosting with unlimited third-level domains, and a number of other innovations that not only helped the company grow, but drove the industry as well.

First Data Center

April 2001

Our potential for even greater growth was becoming clear. Haralds decided to postpone returning to school so that he could devote his full time to managing his company. By this time, we had opened a physical office in Vancouver, Canada, but were starting to outgrow the colocation facility in Annapolis, MD - where it was already using more than fifty percent of the facility's space. With dwindling room, the company had to make a move in order to maintain its ability to grow. We made an offer to buy the data center outright, as this seemed to be a logical solution, but the offer was refused.

Our management began the search for a new facility they could purchase outright in an area that would allow for future growth. Our team found a site that met their needs in the Georgetown neighborhood of Washington, DC, one of the best connected areas in the entire U.S. for a web hosting company.

Branching Out

2002 to the Present

In early 2002, we grew again - with the opening of DCA2, its second data center, located in McLean (Tyson's Corner), VA. At the same time, a coast-to-coast IP backbone network was added, using the services of HopOne Internet Corporation. This vital addition ensured that our customers were connected to the fastest and most reliable network available, and greatly helped its push for further growth.

The opening of DCA2 and new partnership with HopOne doubled the available capacity for additional servers and led to increased network quality. These moves also created opportunities for dedicated server colocation, which helped diversify the company's offerings and reach new clients.

The second DC facility paved the way for an aggressive plan for expansion to meet growing demands, and positioned us to continue its reputation as one of the prominent leaders of the web hosting industry.

Seattle Data Center

June 2005

Another major expansion occurred in 2005, when we opened a new data center on the west coast. Known as SEA2, the Seattle data center is located in one of the best connected high-tech cities in the United States, the perfect complement to the existing DCA2 Network Operations Center (NOC). The west coast location provided for multiple diverse-path fiber transport circuits from a variety of stable carriers, adding another level of redundancy to ensure premium connectivity. The launch of the SEA2 data center also opened up a number of new opportunities and provided a critical service to new and existing clients who required a west coast presence based on their user demographics. Some larger high-demand customers could now take advantage of the opportunity to have geo-load balanced servers on both the east and west coasts.

In June 2009, we opened our latest data center, located in Springfield, VA, to accommodate its high growth and we made significant investments to ensure this new facility meets our standards for a fully redundant data center. As with all our data center locations, the Springfield data center is staffed around the clock, 24x7x365, with experienced, certified system and network engineers who specialize in maintaining IT hosting infrastructures for mission-critical data.

Ever since 1996, our company has prospered because of the loyalty and satisfaction of our clients. Since 2000, when we became completely independent and controlled our entire proprietary network, we have grown from just 400 servers to over 40,000 servers, hosting hundreds of thousands of unique websites that millions of internet users look at every day. As we continue to grow, the commitment of everyone - from Haralds, our developers, customer service, and technical staff - to provide the very best to our clients will guarantee that our service level is always Ahead of the Rest®.

Great assistance (as always) from the superb SUPERB team!

- Joe M.

Thanks for taking care of things. Thejai and Joe were outstanding and delivered the level of support I've come to take for granted working with y'all.

- Jason C.

Thanks to Gargi, for fast response and eventually the server came back up.

- Sarah A.

The situation was cleared up within a matter of hours. My thanks to: M. Stewart.

- Thomas H.

Travis provided excellant and rapid support as usual! This is why I set up all of my web clients with Superb for hosting.

- Jon S.

Quick response with the correct answer!

- John S.

Thanks for taking care of things. Thejai and Joe were outstanding and delivered the level of support I've come to take for granted working with y'all.

- Jason C.

Being the owner of a small business and not an IT professional, I am very grateful to Superb's technical support staff. Most recently they quickly and professionally helped me understand and upgrade my websites to SSL certified. Thanks so much.

- Charles A.

Outstanding effort and support with a confusing situation. Looking forward to a long relationship with Superb.

- PJ M.

Thank You very much for running all the way to a satisfactory end on this issue. It's a pleasure having a host and registrar that will step up and provide this kind of support when needed.

- Sam A.

Travis provided excellant and rapid support as usual! This is why I set up all of my web clients with Superb for hosting.

- Jon S.

The ticket was handled quickly, and everything worked as expected on the first try!

- Vern S.

Thanks for quick and helpful info and tips. That's why I stay with Superb.

- Wayne L.

The people at Superb have always been great to work with. Nathan gave the right direction on something that did not turn out to be a Superb problem and Travis got my site back up and running for me when I crashed it by trying fixes recommended elsewhere. No idea why it crashed the site, as restoring the original CSS code didn't take things back to where they were; but Travis got that problem resolved, too.

- David H.

Outstanding effort and support with a confusing situation. Looking forward to a long relationship with Superb.

- PJ M.

VERY quick response and resolution. Cole Orr & Travis West did a great job. Thanks for being so Superb!

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Thank you. Superb has the quickest and most reliable ticket system that I know of.
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Great service! After about 7 years here, I'm still happy.
- Ole Jul
As always, team jumps right in there and gets it done! Always such a pleasure working with Superb support.
- Michael Henry
Absolutely amazing. These guys know their stuff! As always superb!
- Louis Gualtieri, Jr.
Thank you for so patiently handling my fairly complicated request. You guys rock! Still ahead of the rest!!!
- Innocent Gathungu
honesty and quickness to respond, is the key to good support.
- Ravi Raheja
As usual a highly qualified and competent team.
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The service your team provided was superlative in all respects. I was amazed! Thank you so much.
- Ned Orrett
Your Response Time to the Support Request is your Strength, I wan to thank you for that.
- Benigno Guerrero
Fantastic support as always
- Ian Hamilton
Superb team did a Terrific job... misconfigurations happen in life and the way the teamed responded was wonderful. I did a lot of research on providers before decide to go with Superb and I look forward to building out our server needs with your company in future. Thanks again, have a Great weekend! Cheers!
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Thank you all! You guys ROCK!
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You all are the best of the best! Thank you!
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Very prompt and helpful service. Much appreciated.
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Fast and accurate help. Thank you!
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Precise technical instructions on how to resolve my issue. Great support as always
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Really fast response; excellent solution.
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Immediate response that put my mind at ease. Thank you.
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Very Professional, communicated the issue clearly so that I could verify the issue and resolve it.
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I've been with Superb for a long time and I have never been disappointed by the technical services staff. Keep up the excellent work!
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Another excellent turnaround!
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The response was much faster than I had anticipated.
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I am excited to get such a quick response to my inquiry, especially so early on a Sunday morning (EST)
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Again I am amazed at the speed of the reply... well done.
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Thanks for resolving this issue expeditiously! Still ahead of the rest!
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You guys have hands down the fastest response and resolution time of any customer service team I know.
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The proactive support and good communication make superb top notch. Thanks guys.
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Great job!!! Everything taken care of within one hour! Love it!
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Thank you very much for your help. It has always been a good experience to ask you for help. Keep on with the good work!
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Thanks to all of you and for all the help that you have given me.
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Fast response and fast fix. Pleasant and polite as usual.
- Ole Jul
Couldn't ask for any better service than this!!
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Thanks, team! Always happy with your service.
- Alan Gustin
It is comforting to know competent people are available when needed. Good to have you as part of the team.
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Always good results from Superb Support. Thanks!
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Your customer service is amazing, and easily accessible.This was reason enough for me to leave my former registrar and switch to Superb!
- Douglas Grant
Everyone handling this ticket has been great -- Transitioning between hosting plans is usually a pain, but the support engineers I've been working with have been awesome.
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As usual... congratulations for your excellent support!
- Samuel Sosa
Great Job! Ticket completed within six minutes! I appreciate the quick response, it's all taken care of!
- Lynn Modranski
Excellent handling. Wish all help teams worked as well as yours.
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Thanks. Prompt results are the norm with you guys.
- Richard Berger
Greg has been extermely quick to respond, and he's knocking out all of my requests in near real-time... Kudos to him and the rest of the team at Superb support. Thank you.
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Awsome support, nothing can be better than this. Thanks a lot.
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I am a newbie....I am driving your tech staff nuts. They are handling me perfectly, kindly and in a very timely fashion. I could not be happier that I chose superb.
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Superb assistance (pun intended). Knowledgeable and eager to help in short time.
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You guys are always great at troubleshooting. Thanks so much for your help!
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Always excellent support and guidance. Thank you.
- Chris Harrington
I am really happy working with the staff and all what they do to help and make things easy.
- Graciela Ortiz
Super fast response and fixed problem within minutes. Thanks Travis and team.
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Great service. I've come to expect it, but it's still nice to see.
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Lightning FAST. Keep up the good work.
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Thanks a bunch for your prompt help by fixing a security issue. You rock!
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I have never seen a business with such consistently good customer service over the years... and I'm 55 and counting! ;-) Keep up the good work!
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As usual everything went soft and easy with your help!! So glad we work with you!!
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Your customer service is much better than our former host. I would like to thank you for that.
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Excellent customer service. Thanks and team.
- Omer Ashraf
As always - fast and friendly!!! THANKS!
- Lynn Modranski
Excellent, top of the class.
- Sameer Abdul Rahiman
The entire staff has been very friendly (and flexible) as we got this project off the ground. Thanks!
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Absolutely great - quick response - identified issue was not on Superb's end, provided me with testing guidance and reference material website.
- Chris Harrington
I have been delighted by responsiveness of your technical team! Bravo!
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I've said it before and I'll say it again. You've got the best support staff I've ever experienced. Thanks again!
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Excellent! Love the quick response!!
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Quick replies with clear instructions. It doesn't get any better than that. Thanks to all.
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Great support and within minutes of asking for help.
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You guys are always super-responsive. We appreciate that.
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Thanks for all your expert and quick help!
- Marsha Thompson
Fast response - as usual!
- Ole Jul
I always receive the very best from each and everyone of you. THANK YOU
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Great job! Your tech team always responds fast. I appreciate that.
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I love you guys!
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Over the last few years, the response time has improved alot. It was not 'bad' before, but it's 'superb' now.
- Phil Bondi
Resolved! Love the quick support and detailed explanation! Thank you!
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Your support team is always helpful and fast to respond. Thanks for putting good people on the project.
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Are you guys using roller blades in the datacenter now? You move quickly!
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You guys are great! This is why I keep my business with your company!
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I could not suggest any improvement. Fast and friendly, and exactly what I needed. Kudos to the team in general and Brian specifically.
- Richard Martin
I can never believe the fast and accurate service you folks give. You are the service providers that all other sites should aspire to emulate.
- Richard Martin
Always satisfied with support provided by your technical support resources.
- Chris Harrington
Superb has a really superb team. Great customer service, dedication and expertise. Thank you for the great support!!
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You guys were on top of things. Quick replies and easy solutions.
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I would not even consider another web hosting company as my experiences with you are always so positive. Thank you!!!
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Quick and effective. Thank you!
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Thanks for the fast and quality support!
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As always you folks are the best!!!
- Ken Webster
I use 3 other hosting companies and none of the are as efficient as Speed is of the essence as they say and that is what Superb does. Great service.
- Howard Barr
Your staff was very patient and knowledgeable. They helped us learn how to fish instead of just giving us fish.
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I love the support! Very responsive and the action taken to prevent any damage to the server and/or network under a DDos attack are superb! Keep up the great work guys!
- Louis Gualtieri, Jr.
You cannot improve perfection, you can only pay her far more than she gets now and hope it is enough to prevent her being stolen away by evil corporate competitors.
- John Zortman