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Our data centers are staffed by some truly innovative thinkers—and all are selected for their skill at solving problems. Every single year, each minute of a total of 8,760 hours is monitored to make sure our network is performing optimally, your servers are safe and secure, nestled in their racks, kept at optimal temperatures, and fed a steady stream of electricity. They get special care and attention, too.
"I've been a self-taught computer user for 25 years now. My primary interests and specialities include FreeBSD administration, RAID and file storage solutions, virtualization technology, and high availability computing. I'm equally comfortable in Unix and Linux environments as well as Windows. Technology is my life, when I'm not at work chances are high I'm working on a project to gather extra functionality through JTAG ports and flash programming. I'd say my best trait in these regards is determination, the desire to see something through to completion and the dedication to do it correctly the first time."
"graduated from the University of Puget Sound with a double major in computer science and mathematics and received my Bachelors of Science degree. At UPS I worked in our on-campus technology services division during my four years, helping oversee the residential network along with consultant work for students with any hardware/software issues. I have a strong background in programming (Java, C/C++, C#, HTML) along with database programming, having used PostgreSQL as part of my thesis in competing in the Netflix Prize competition. During the summer of my sophomore year I took part in an internship with the United States Geological Survey as a technician."
"At a very young age, through autodidacticism, my abilities to learn quickly and adapt to new technologies became apparent, so I pursued careers in many different fields. My main focus and expertise at Superb covers Unix and Linux systems in the areas of kernel/hardware performance tweaking, security hardening, ground-up Linux building, software troubleshooting, shell scripting and some light Perl scripting. I have been with Superb since early 2006 and have real world experience in similar fields since 2003."
"I am originally an Atlanta native, and come to HopOne with 14 years of professional I.T. experience from companies large - such as Iron Mountain, The Boeing Company, MindSpring, D.E.C. and BellSouth - to medium and small, having filled many of the I.T. roles in-between, from simple phone and desktop support to systems engineer, network administration and application analyst. I have had a passionate interest in computing since childhood, and a love of science and technology in general, reading and participating extensively in those fields. I also enjoy camping, hiking, and skiing, and held Georgia State and Federal falconry permits prior to moving to Seattle."
"I graduated from Boise State University with a Bachelor of Applied Science degree in Computer Networking with emphasis in management.While working towards my degree I was able to gain extensive knowledge in Microsoft Operating Systems, and Cisco equipment. Prior to working at Superb I worked as a PC Technician diagnosing and fixing hardware and software-related problems. I am very optimistic with a can-do attitude and enjoy learning new technologies. I am just beginning my professional career and look forward to gaining as much knowledge as I can working for Superb."
"I am currently a Tier 2 Technician at the Sea2 data center. I enjoy solving problems and have a very skilled approach to troubleshooting. I have a Bachelors of Arts degree from the University of Washington and am currently working on obtaining various certifications to add to my repertoire. After college I went headfirst into the IT industry and have been moving forward ever since. There is so much to learn and things change so rapidly in this industry."
"I have over 10 years of customer service and support experience, with a strong technical background in computers. I have worked for big companies like Xerox, Sprint/Nextel and Accenture. My areas of expertise include extensive knowledge of computer hardware, as well as UNIX and DOS-based Operating Systems. I joined Superb in 2008, and currently provide front-line support at Superb for customers, as well as being responsible for technical escalations and internal system management/administration. I am also going to school to complement my hands-on knowledge with advanced study of Unix System Administration."
"I joined Superb in 2008 as a technician, and in a few months advanced quickly to the position of Account Provisioning Division Coordinator. In this role, I am responsible for ensuring that all orders receive the Superb treatment. A native of Thailand, I studied Computer Science at Marymount University. In my spare time, I enjoy traveling the world."
"I'm a 3-year veteran in the Support department, and started off providing front-line support. Through a combination of self-study and mentoring I've learned how to configure and run application servers from the ground up (hardware, OS installation, application configuration). I am currently a member of the Tier III support team and am responsible for technical escalations, custom consultations/solutions, internal system management/administration as needed, and mentoring technicians in our technical support department. Areas of core expertise include: Linux, Windows, Cisco PIX/ASA, LAMP environment, Windows/IIS, DNS/mail/FTP servers, hardware, control panels."
"My name is Prabesh and I work for the technical department of Superb Internet. I have been with Superb Internet for four years, and I enjoy working here and helping customers. I believe in sharing knowledge, and I am always eager to help customers who need my help. I will be graduating in March of 2010 with my Bachelors of Science in Information Technology degree from Strayer University. I have also received extensive training in Cisco internetworking design and certifications in CCNA and CCDA. And I was recently elected a new member of the prestigious Alpha Sigma Lambda Society."
"I have been working with Tech Support for over six years. I am currently pursuing a degree in Computer Science. Some of my hobbies include drawing, skateboarding and programming."
"Born in upstate New York. I have been interested in computers and technology since the early 90s. 10+ years of IT experience. I enjoy building computers, and tinkering with electronics and automotive repair."
"A native of Northern Virginia, I have worked in the IT field for the past 10 years. Originally, after getting my foot in the door at SAIC, I started as a hardware technician and quickly moved to Systems Integration. In my role as an Integration Technician, I worked primarily on US Navy government contracts, which consisted of building rack-mounted integrated networks such as JOTS and GCCSM. I am currently pursuing my BS in Computer Sciences at Strayer University."