Life at Superb

A Chance to Create Your Dream Job
When you talk to staff members at Superb, a few facts consistently emerge. One, many people have been part of the company for years. Two, people have moved to Superb's multiple office and data center locations from all over the world, quite literally. And three, they find, to their delight, that the job description actually matches the job they get.

Over and over again you will hear, "I came because I wanted a better opportunity to do what I do best, and now I've found it." "I read the job description and thought, that sounds just like me!" Whether they learn of the open positions through Craig's list, university e-mails, or word-of-mouth, new staff comment on the fast and efficient interviewing and hiring process.

Jason Wong, Director of Human Resources, has a gift for seeing just the right fit: with so many people interested in every single open spot, what is the exact mixture of talent and experience that will apply most aptly in each particular case? It's almost like blending paint colors for a harmonious painting. Amazingly, not one of the newly hired ever suffers "buyer's remorse." Even after the honeymoon period is over, people still come in every day looking forward to the unique challenges of their particular position.

People care about each other. They come to share each other's triumphs as well as disappointments. Everyone's birthday is an opportunity for celebration, and there are plenty of special occasions to add extra levity as the weeks progress!
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Top 10 Reasons to Work at Superb
  • 1. Job Security »
    Superb keeps going through good times and bad. With 100% private ownership, we've never been in the red, thanks to our shared corporate belief in planning for the long term.
  • 2. Great Teamwork »
    The synergy of working with other talented, uniquely qualified people is continually inspiring. Knowing that our team values our contributions makes us look forward to getting to work in the morning! When our colleagues all have remarkable backgrounds, and our managers support innovation instead of suppressing it, the results are amazing.
  • 3. New Challenges Daily »
    Every day new questions and issues emerge. Working for Superb provides plenty of opportunities for creative problem-solving, developing customized solutions, and imagining new approaches to our work. As Haralds Jass, our President and CEO, says, "We truly value creative ideas and constructive criticism and encourage anyone to suggest and implement all these ideas from white board to execution. Got any innovative idea? We are delighted to listen."
  • 4. Full Respect and Support »
    Staff work with top-of-the-line equipment, in well-designed surroundings, and are mentored throughout their careers to maximize personal development. Our "open door" policy means that any staff member can feel free to speak directly with the CEO or any other management team member about any issue.
  • 5. Pride in Leadership »
    Working for an industry leader gives us an indisputable advantage in today's extremely competitive job market. And it doesn't hurt to have bragging rights...for example, at the Honolulu headquarters, we can say we work in the tallest building downtown! We were the first to invent the use of name-based virtual hosting. We were among the first to build and implement our own superior control panel. And we were pioneers of VPS services. Just to mention a few of our many innovations ...
  • 6. Full Range of Benefits »
    Staff are supported by a wide range of options from popular health, vision, and dental insurance plans, to pre-tax commute and lifestyle options, to matching 401(k) plans. Of course, the longer we grow with Superb, the better the corresponding benefits.
  • 7. Employee Recognition »
    Unlike workplaces where loyalty is unobserved and thanks are never proffered, Superb says "Thank You" in a multiplicity of ways, from Technical Care Support Staff of the Month awards, to thoughtful gifts and birthday celebrations! Also, the policy of focusing first on adding managers from within, and using "homegrown" talent instead of headhunter searches, means that our growth within the company can be almost unlimited.
  • 8. Sense of Valuable Contributions »
    Working for Superb, we know we are giving our best efforts, and helping to keep thousands of businesses not just afloat, but flourishing. Especially in difficult economic times, this sense of tending to the needs of others is immensely satisfying. We are hard-working and dedicated, and dedication brings its own rewards.
  • 9. Flexibility and Innovation »
    Since the company's inception in 1996, we've provided customer support every hour of the day, every day of the week, and every day of the year. Flexible scheduling is required to accommodate our 24 x 7 x 365 support. So if we're night owls, and enjoy the quiet of the night shift, there's a place for us. Choosing our personal days, instead of taking only the standard holidays, is the ultimate in freedom. Add in telecommuting, teleconferencing, and we have a panoply of pioneering efforts to get the most from hard-working staff.
  • 10. Just Plain Fun! »
    Thanks to the strong team bonding, the atmosphere is always convivial. Laughter bursts from offices, staff members socialize at lunch and after work, and company parties are truly extraordinary events.
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