Here's an inside look at our response rates for 2009:
40,000 Total tickets handled
100,000 Total responses provided
Initial ticket response time:
91% of technical tickets updated within less than 30 minutes
Existing ticket response time:
98% of technical tickets handled within four hours (60% of these were handled within 30 minutes)
Total time to fix the technical issue:
78% within 24 hours—and 30% of these were resolved within 30 minutes
Average Customer Satisfaction Rating:
8.6 out of 10!
Welcome to Superbia!
We exist to support you, as a virtual community, as we all go about growing our web-based businesses. Our Customer Care and Technical Support teams get to know your name, your interests, and your needs. In fact, we want to know everything that is important to you, so we've created multiple avenues for two-way communication.
Start a Support Ticket
Even when contacting us by phone, we first advise you open a ticket through MyCP® for our staff to reference. Once you are logged in, click on "Support Tickets" in the Support category, under Account Management.
Phone Numbers
Main Support Lines
US & CAN: 1-888-354-6128
International: 1-206-438-5887
International: 1-703-564-9887
Get extensive documentation for commonly-asked questions about web hosting and dedicated servers. Visit our Knowledge Base for helpful answers and solutions.
