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Support Staff


We exist to support you, as a virtual community, as we all go about growing our web-based businesses. Our Customer Care and Technical Support teams get to know your name, your interests, and your needs. In fact, we want to know everything that is important to you, so we've created multiple avenues for two-way communication.

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Troubleshooting Through Knowledge Base

Get extensive documentation for commonly-asked questions about web hosting and dedicated servers. Visit our Knowledge Base for helpful answers and solutions. Visit Knowledge Base

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Phone Numbers

Main Support Lines
US / Canada: 1-888-354-6128
International: 1-206-438-5887
International: 1-703-564-9887

Dedicated Server Customers
DCA2: 1-703-564-5401
DCA3: 1-571-282-6401
SEA2: 1-206-438-5901

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Start a Support Ticket

Even when contacting us by phone, we first advise you open a ticket through myCP® for our staff to reference. Once you are logged in, click on "Support Tickets" in the Support category, under Account Management.

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Response Within 30 Mins!

Here are our ticket statistics for 2012:

  • Tickets Handled: 26,158
  • Total responses provided: 67,522
  • Total number of 'Rated' tickets: 5,761
  • Average Ticket Rating: 8.6
  • Here at Superb, it is our number one priority to provide our customers with unparalleled support. That is not just a goal, it is a commitment.
"Every company's greatest assets are its customers, because without customers there is no company."
- Michael LeBoeuf