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All material © 1996 - 2019 Superb Internet Technologies Inc. // version-1.50.33


Press Release

We are proud to offer an exceptional level of performance, reliability, and service. We present a detailed SLA guaranteeing our network reliability and performance, as well as our dedicated server service level.

We operate a state-of-the-art network and NOCs with multiple levels of physical and logical redundancy. Our NOCs are staffed by highly skilled Systems Administrators, 24 hours a day, 365 days a year.

» Our SLA guarantees the following:

» Network Reliability & Performance

  • 100% network uptime
    one day credit for each hour of downtime
    double the credit - two days of credit for each hour of downtime - for premium transit clients


  • no packet loss from us to our Tier 1 backbone bandwidth providers
    one day credit for each 1% of packet loss
    double the credit - two days of credit for each 1% of packet loss - for premium transit clients


  • below 3 ms latency from us to our Tier 1 backbone bandwidth providers
    one day credit for each additional 3 ms of latency
    double the credit - two days of credit for each additional 3 ms of latency - for premium transit clients

» Server Hardware Service
(for servers rented or leased-to-own from us at DCA1 only)

  • replacement of malfunctioning components within less than two hours
    one day credit for each additional two hours taken with hardware repair
    double the credit - two days of credit for each additional two hours taken - for premium transit clients

» Credit Terms

  • up to 100% of applicable fees on customer's monthly bill may be credited due to failure to provide service per the terms of the SLA
  • measurement of all data is per a 30 consecutive day period
  • no cost, no penalty immediate service termination is permitted if over any 30 consecutive day period network downtime exceeds 1% (7 hours), or packet loss from us to our Tier 1 providers exceeds 5%, or latency from us to our Tier 1 providers exceeds 20 ms, or there is a downtime of over 24 hours during customer's server repair (only one of these conditions has to be met)

Our SLA is presented as an addendum to our Agreement for Server Co-Location and must be signed by both parties to apply to a client. This page provides a summary of the SLA, only, and is not the actual SLA and is not binding for any customer.

If you'd like to review the full text of the SLA, please contact us and we'll gladly send you a copy of the full Service Level Agreement ("SLA") Addendum to Agreement for Server Co-Location.

Note: The SLA is only available for servers located at our DCA1 & DCA2 NOCs. Does not apply to shared hosting customers.


Superb Timeline

    From the beginning...

  • 1996
    • Superb Internet Corporation founded, using exclusively Sun SPARC servers, based out of a Maryland data centre facility
    • Superb is first to offer name-based virtual hosting
    • In 12 months, the number of Internet host computers goes from 1 million to 10 million
    • Average cost for a gallon of gas, $1.22
  • 1997
    • Superb is first to offer unlimited site, third-level domain wildcard (*) hosting
    • Superb offers PC servers in addition to Sun SPARC servers
    • Microsoft buys small stake in Apple Computer for $150,000,000
    • Dolly the sheep becomes the first mammal clone
    • The ideal American family, 'The Simpsons' becomes the longest-running primetime animated series
  • 1998
    • Superb introduces low-cost Cobalt RaQ servers
    • Founding charter member, together with other largest and most reputable hosting companies of the day, of the Web Host Guild, an industry best-practices and customer-advocacy organization - the first of its kind in the industry
    • Google is founded & launches revolutionary search engine technology
    • Windows '98 released
    • Apple Computer unveils the iMac computer, in many colors
    • Final Seinfeld episode airs in May. Loyal viewers become more aware of good samaritan laws
  • 1999
    • Y2K theories create widespread panic, which turns out to be all for nothing. The world still turns, just with a two and three zeros
    • Companies spend over $1,000,000,000 in online advertising; spending more online than TV, radio or print budgets
  • 2000
    • Superb's first data centre, DCA1 in Georgetown, Washington, DC opened; all operations moved from third party data centre in Maryland to DCA1 in DC
    • 24x7x365 phone support introduced
    • Major network upgrade to OC-12 SONET ring in the DC-VA-MD metropolitan area
    • badinvestment.com - The .com industry crashes
    • Millions of people stop trying to set the clock on their VCRs as DVD players become more affordable
  • 2001
    • Superb and its CEO awarded in Web Hosting Magazine's Best of 2000 awards in its January, 2001 issue: Most Conscientious Citizen (Haralds Jass) and Best Host for Resellers (Superb Internet)
    • Industry's first Virtual Private Server (VPS) service introduced, known as the Superb Power Servers (SPS)
    • Superb Internet awarded the Best Host award in Shared category at the reputable Web Hosting Expo, the industry's largest yearly event
    • Superb CEO delivers address on customer surveys and customer care at Web Hosting Expo
    • They've got worms! The code red (WORM) virus attacks 250,000 websites on Microsoft IIS web server
    • Accessible knowledge becomes a collective effort; Wikipedia launches its open-source encyclopedia site, informing millions and mis-informing a few along the way
    • Thousands of children skip school to see the first Harry Potter movie
    • Apple releases the iPod, changing the music business forever
    • Microsoft releases Windows XP, the last properly functioning version of the Windows operating system
  • 2002
    • Superb CEO awarded "Man of Action" Award by the Web Hosting Magazine, the industry's largest and most reputable magazine
    • According to the Web Host Magazine Superb Internet's determination to rely on a rock solid, long-term business plan and a serious commitment to our customers has helped us to successfully "Survive The Hosting Glut"
    • Our second data center(DCA2), was opened in Tyson's Corner, McLean, Virginia
    • Low-cost SuperbServers.net launched
    • The Mars Odyssey finds signs of water on the planet
  • 2003
    • Our coast-to-coast IP backbone born: network extended to Chicago and California
  • 2004
    • Launched the new interactive ordering system, where customers can custom-build and order online their Linux, FreeBSD & Windows managed dedicated server - one of the first in the industry
    • We are selected as the #1 Shared Web Hosting Provider and the Best Performing Company in the Web Host Directory
    • CoveSoft customer base and servers acquired, moved from its Maryland facility to our DCA2 data centre in McLean, VA
  • 2005
    • SEA2, our third data centre, in Seattle, WA opened
  • 2006
    • DCA1 data centre consolidated into DCA2 data centre
  • 2009
    • DCA3, our fourth data centre, in Springfield, VA opened
    • In order to accommodate our continued growth and need for top talent, headquarters office moved from Vancouver, BC to Honolulu, HI
  • 2010
    • Introduced GridIron, a one-of-a-kind fully redundant and infinitely scalable grid-computing-based shared hosting platform, the result of 100s of man years of development
    • Massive access layer Cisco network upgrade performed at all three data centres (all access switches replaced, increasing throughput capacity for customers many fold)
    • Network FWSM service, at the distribution layer, introduced at all data centres, thus enabling every customer to easily enable network firewall & DDoS protection service on the fly
  • 2011
    • Major core Cisco network upgrade performed, across all data centers and PoPs (all core routers replaced), in order to upgrade each router to 200-320Gb/s throughput capacity
    • IPv6 introduced at the Cisco network core layer
  • 2012
    • Seattle area (SEA1, SEA2) network capacity upgrade: network capacity increased 10-fold
    • Superb Internet corporation named: best dedicated server company
    • Superb Internet Dedicated Servers get Unlimited Traffic with Increased RAM
    • Hosting Company Cyber Monday: 99% Off Web Hosting
    • Dedicated Server Company Releases Largest Black Friday Hosting Deal to Date
    • Dedicated Server Company Superb Internet Announces Black Friday/Cyber Monday Sale
    • Superb Internet Launches Exclusive SEO Hosting Services
    • Superb Internet Launching New Xeon E5-2600 Series Servers
    • Superb Internet partners with e-online data to deliver a Turnkey Reseller Hosting Solution that is 100% white label
  • 2013
    • Seattle area (SEA1, SEA2) network capacity upgrade: network capacity increased 10-fold
    • Superb Internet Celebrates 16th Anniversary with Gift Card Promotion
  • 2014
    • Superb Internet and OnApp Launch Turn-Key CloudPOD Service
    • Superb Internet Offers New IaaS Business Strategy
  • 2015
    • Superb Internet Awarded GSA Schedule 70 Contract
    • Superb Internet Achieves ISO 27001:2013 & ISO 9001:2008 Certifications
    • Superb Internet Corp. awarded as first Cloud Service Provider to sell Cloud Computing Services to all level of government agencies.
  • 2016
    • Superb Internet improves their already industry-leading Service Level Agreement (SLA), guaranteeing 100% marks in many aspects.
  • 2017
    • Superb Internet launches their 2nd-gen massively-scalable cloud solution, ThunderCloud
  • 2018
    • Superb Internet Celebrates 22nd Anniversary