Privacy Policy | SUPERB.NET
Domain Name / Customer ID:


Forgot Password

All material © 1996 - 2019 Superb Internet Corp. // version-1.50.33

Privacy Policy

Legal Notice  |  Terms of Service  |  AUP  |  Privacy Policy  |  Service Level Agreement

Superb Internet Corporation takes the privacy of its customers and users of its web site seriously. This Privacy Policy covers the ways in which Superb attains, manages, stores, processes and shares information given to it by its customers and visitors to Superb's web sites. As a thoughtful and responsible member of the Internet community, Superb is committed to monitoring changes in the attitudes of both customers and the community in general towards the use of information. As part of this commitment, Superb will make changes from time-to-time to its Privacy Policy. Superb endeavors to give advance notice of material changes to the Privacy Policy, but reserves the right to make changes without notice. The most recent version of the Privacy Policy may always be found on Superb's web site.

1. Information Collected from Visitors to Superb's Web Sites

Superb may collect the following information from its customers:

  • Name, address, e-mail, and phone;
  • Domain name;
  • User name;
  • Password; and
  • Credit card information. (Customer Information)
  • Customer Information is provided knowingly and voluntarily by customers during Superb's sign up process. Customers knowingly and willingly provide Customer Information to us as part of the provisioning and use of their accounts.

In addition, Superb may collect the following information from visitors to its web sites, who may or may not be customers:

  • IP addresses;
  • Initial and elapsed, time on the web site;
  • Page(s) visited; and
  • Cookies containing information about whether you have visited Superb's web sites in the past and/or promotional/discount codes. (Web Site Information)
  • Superb employs Google Analytics helping us determine where visitors are coming from to get to our site, how often they visit and how long they stay among. This data is used only for improving the visitor experience on our site. No individually identifiable information is collected through Google Analytics, just your assigned IP address at the time of your visit. Google's Privacy Policy governs the use of information collected by Google Analytics. You may disable the Google Analytics cookie in your browser to prevent Google Analytics from recognizing you on return visits to our site.
  • Web Site Information may not be provided knowingly and voluntarily by customers and visitors. However, cookies are only placed on your computer if you choose to participate in certain incentive plans, which reward you for customer referrals, provide special promotional discounts, and other similar programs. You may choose to disable cookies in your web browser and still access our web site.

From time-to-time we may offer visitors to our web site, and customers, the opportunity to participate in other incentive programs. The information collected as part of these programs will be voluntary, the purposes for which the information is used disclosed, and its use will be set out on, or associated with, the page on which it is collected.

2. How we Use the Information we Collect

a) Customer Information is collected:

  • To establish, provision, maintain and provide services to you and third parties;
  • To allow us to bill you for our services;
  • To establish security features for your account;
  • To fulfill our obligations under agreements with domain name registrars;
  • To fulfill our obligations under agreements governing the use, governance and structure of the Internet;
  • To associate the services we provide you with an account and an individual or entity;
  • To contact you regarding the services we provide you;
  • For legal and regulatory purposes; and
  • To establish your creditworthiness and collect debts.

b) Web Site Information is collected:

  • To determine the number of visitors to our web sites and the pages visited;
  • For legal and regulatory purposes;
  • To determine the general geographic region of visitors;
  • To establish a fraud profile;
  • If a visitor participates in an incentive program or clicks through an affiliate or a sales person, a cookie is placed on their computer - it is only used at the time of order to ensure that the discount or affiliate/sales commission is accordingly provided when and if service is ordered. Cookies are not used for tracking our web site visitors.

3. How we Disclose Customer Information and Web Site Information

We may disclose Customer Information and Web Site Information in the following circumstances, with, or without, your knowledge and/or approval:

  • To a governmental entity, an agent acting on behalf of a governmental entity, a law enforcement agency, or an individual or entity acting under the color of law;
  • To a quasi-governmental organization administering the Internet;
  • To domain name registrars;
  • To Superb's parent companies or subsidiaries;
  • To your agents, or individuals or entities who, based on Superb's reasonable belief, are acting as your agent;
  • To a debt collection agency;
  • Internally, to administer your account, determine the effectiveness of our programs and services, and to optimize and improve our services, web sites and network; and/or
  • To a company or individual employed by Superb, or acting as our agent, to perform functions related to your account.

Superb generally asks that Customer Information or Web Site Information disclosed to a third party be kept confidential. However, Superb cannot control the third party use of the information set out in 3 a-e above.

4. Information Collected by Superb's Customers

This policy does not cover information collected by Superb's customers. These customers may collect more or less information than Superb, and use it in different ways. Superb may have access to this information depending on the services it provides to customers. However, Superb will not intentionally access or use this information unless absolutely necessary.

5. Retention of Information

Customer Information is retained for an unlimited period of time. However, should you terminate your relationship with us, it will only be disclosed to third parties only pursuant to paragraph 3 a through f above.

Web Site Information, other than cookies, is only retained during your visit to our web site. Aggregate information based on Web Site Information (e.g. web site visitor IP and pages viewed logs) may be retained for an unlimited period of time, but cannot be used to identify you. Cookies remain on your computer until you remove them. Should you remove them, you may be required to re-register for certain programs (if still available), and may not receive credit for the discount or incentive that your cookie was provided for.

6. Data Security

Access to all information provided to Superb is restricted to employees, contractors and agents, who have a business need to access that information. Some services provided by Superb require transmission of information to third parties. These third parties may have data security processes that differ from those set out here.

7. Accuracy / Revision

You are responsible for, and have unlimited access to modify or change, all Customer Information other than Customer Information related to your creditworthiness, and our web site access logs. Superb is responsible for information related to your creditworthiness, our web site access logs, and our Web Site Information. If you would like to review or correct information for which we are responsible, please use your myCP control panel to do so, or contact us at:

Superb Internet Corporation
Attention: Privacy Officer
711 Kapiolani Blvd. #975
Honolulu, HI 96813-5294

Superb will review your request, and respond within 30 days.

8. Privacy Complaints by European Union and Swiss Citizens:

Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., is subject to the investigatory and enforcement powers of the Federal Trade Commission.

Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit Among other things, the Privacy Shield Principles describe our obligations with respect to personal information that we transfer to third parties as described in this Privacy Policy. Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., remains responsible and liable as provided in the Principles if the third party processes the personal information in a manner that is not consistent with the Principles, unless Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., proves that it is not responsible for the event giving rise to the damage. Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., notifies Individuals of its adherence to the EU Privacy Shield Principles through its publically available website at Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp. will strive to ensure that its collection and use of Personal Information remains transparent to the relevant individuals. Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp. will take reasonable steps to notify individuals about (i) the purposes for which Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp. collects and uses the Personal Information, (ii) how to contact Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp. if the individual has any issues or concerns about Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp.'s use of the Personal Information, (iii) the types of third parties with whom Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp.shares the Personal Information (including international transfers of the Personal Information and disclosures within Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp.), and (iv) the choice and means Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp. offers individuals for limiting the use and disclosure of the Personal Information, unless furnishing notice would be impracticable or impossible under the circumstances.

Notices will be provided in plain language, and be furnished to individuals before their Personal Information is first collected or, if that is not possible, as soon as practicable thereafter.

In compliance with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield, Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., at:

Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp.
Attention: Chief Operations Officer
711 Kapiolani Blvd. #975
Honolulu, HI 96813-5294

Superb Internet Corp., HopOne Internet Corp., and Superb Management Corp., has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs and the Swiss FDPIC for more information or to file a complaint. The services of EU DPAs and Swiss FDPIC are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Great assistance (as always) from the superb SUPERB team!

- Joe M.

Thanks for taking care of things. Thejai and Joe were outstanding and delivered the level of support I've come to take for granted working with y'all.

- Jason C.

Thanks to Gargi, for fast response and eventually the server came back up.

- Sarah A.

The situation was cleared up within a matter of hours. My thanks to: M. Stewart.

- Thomas H.

Travis provided excellant and rapid support as usual! This is why I set up all of my web clients with Superb for hosting.

- Jon S.

Quick response with the correct answer!

- John S.

Thanks for taking care of things. Thejai and Joe were outstanding and delivered the level of support I've come to take for granted working with y'all.

- Jason C.

Being the owner of a small business and not an IT professional, I am very grateful to Superb's technical support staff. Most recently they quickly and professionally helped me understand and upgrade my websites to SSL certified. Thanks so much.

- Charles A.

Outstanding effort and support with a confusing situation. Looking forward to a long relationship with Superb.

- PJ M.

Thank You very much for running all the way to a satisfactory end on this issue. It's a pleasure having a host and registrar that will step up and provide this kind of support when needed.

- Sam A.

Travis provided excellant and rapid support as usual! This is why I set up all of my web clients with Superb for hosting.

- Jon S.

The ticket was handled quickly, and everything worked as expected on the first try!

- Vern S.

Thanks for quick and helpful info and tips. That's why I stay with Superb.

- Wayne L.

The people at Superb have always been great to work with. Nathan gave the right direction on something that did not turn out to be a Superb problem and Travis got my site back up and running for me when I crashed it by trying fixes recommended elsewhere. No idea why it crashed the site, as restoring the original CSS code didn't take things back to where they were; but Travis got that problem resolved, too.

- David H.

Outstanding effort and support with a confusing situation. Looking forward to a long relationship with Superb.

- PJ M.

VERY quick response and resolution. Cole Orr & Travis West did a great job. Thanks for being so Superb!

- Danna H.

Thank you. Superb has the quickest and most reliable ticket system that I know of.
- John Krische
Great service! After about 7 years here, I'm still happy.
- Ole Jul
As always, team jumps right in there and gets it done! Always such a pleasure working with Superb support.
- Michael Henry
Absolutely amazing. These guys know their stuff! As always superb!
- Louis Gualtieri, Jr.
Thank you for so patiently handling my fairly complicated request. You guys rock! Still ahead of the rest!!!
- Innocent Gathungu
honesty and quickness to respond, is the key to good support.
- Ravi Raheja
As usual a highly qualified and competent team.
- Crocefisso D'ospina
The service your team provided was superlative in all respects. I was amazed! Thank you so much.
- Ned Orrett
Your Response Time to the Support Request is your Strength, I wan to thank you for that.
- Benigno Guerrero
Fantastic support as always
- Ian Hamilton
Superb team did a Terrific job... misconfigurations happen in life and the way the teamed responded was wonderful. I did a lot of research on providers before decide to go with Superb and I look forward to building out our server needs with your company in future. Thanks again, have a Great weekend! Cheers!
- Jarvis Joyce
Thank you all! You guys ROCK!
- Jaysen Moore
You all are the best of the best! Thank you!
- Anthony Griffin
Very prompt and helpful service. Much appreciated.
- Paul Westley
Fast and accurate help. Thank you!
- Alex George
She was superb! Attentive and quick. She solved my problem! Thank you Sheena!
- Allen Reep
Precise technical instructions on how to resolve my issue. Great support as always
- Chris Harrington
Really fast response; excellent solution.
- Alexander Trevor
Immediate response that put my mind at ease. Thank you.
- Helena Looby
Very Professional, communicated the issue clearly so that I could verify the issue and resolve it.
- Chris Harrington
I've been with Superb for a long time and I have never been disappointed by the technical services staff. Keep up the excellent work!
- Mike Belton
Another excellent turnaround!
- Mike Belton
The response was much faster than I had anticipated.
- Karen Umstattd
I am excited to get such a quick response to my inquiry, especially so early on a Sunday morning (EST)
- Karen Umstattd
Again I am amazed at the speed of the reply... well done.
- Richard Martin
Thanks for resolving this issue expeditiously! Still ahead of the rest!
- Innocent Gathungu
You guys have hands down the fastest response and resolution time of any customer service team I know.
- Nancy Helms Weeks
The proactive support and good communication make superb top notch. Thanks guys.
- Andrew Walmsley
Great job!!! Everything taken care of within one hour! Love it!
- Lynn Modranski
Thank you very much for your help. It has always been a good experience to ask you for help. Keep on with the good work!
- Anouk Hoedeman
Thanks to all of you and for all the help that you have given me.
- Charles Upton
Fast response and fast fix. Pleasant and polite as usual.
- Ole Jul
Couldn't ask for any better service than this!!
- Doug Hannah
Thanks, team! Always happy with your service.
- Alan Gustin
It is comforting to know competent people are available when needed. Good to have you as part of the team.
- Gary Millar
Always good results from Superb Support. Thanks!
- Bernard Molek
Your customer service is amazing, and easily accessible.This was reason enough for me to leave my former registrar and switch to Superb!
- Douglas Grant
Everyone handling this ticket has been great -- Transitioning between hosting plans is usually a pain, but the support engineers I've been working with have been awesome.
- Charles Medley
As usual... congratulations for your excellent support!
- Samuel Sosa
Great Job! Ticket completed within six minutes! I appreciate the quick response, it's all taken care of!
- Lynn Modranski
Excellent handling. Wish all help teams worked as well as yours.
- Rick Scorupski
Thanks. Prompt results are the norm with you guys.
- Richard Berger
Greg has been extermely quick to respond, and he's knocking out all of my requests in near real-time... Kudos to him and the rest of the team at Superb support. Thank you.
- Charles Medley
Awsome support, nothing can be better than this. Thanks a lot.
- Shankar Nath
I am a newbie....I am driving your tech staff nuts. They are handling me perfectly, kindly and in a very timely fashion. I could not be happier that I chose superb.
- Melanie Cannon
Superb assistance (pun intended). Knowledgeable and eager to help in short time.
- Jacques Island
You guys are always great at troubleshooting. Thanks so much for your help!
- Robert Cooney
Always excellent support and guidance. Thank you.
- Chris Harrington
I am really happy working with the staff and all what they do to help and make things easy.
- Graciela Ortiz
Super fast response and fixed problem within minutes. Thanks Travis and team.
- Omer Ashraf
Great service. I've come to expect it, but it's still nice to see.
- Jonathan Rosenberg
Lightning FAST. Keep up the good work.
- Wayne Eckert
Thanks a bunch for your prompt help by fixing a security issue. You rock!
- Z. Destree
I have never seen a business with such consistently good customer service over the years... and I'm 55 and counting! ;-) Keep up the good work!
- James Wells
As usual everything went soft and easy with your help!! So glad we work with you!!
- Graciela Ortiz
Your customer service is much better than our former host. I would like to thank you for that.
- Patrick Keeley
Excellent customer service. Thanks and team.
- Omer Ashraf
As always - fast and friendly!!! THANKS!
- Lynn Modranski
Excellent, top of the class.
- Sameer Abdul Rahiman
The entire staff has been very friendly (and flexible) as we got this project off the ground. Thanks!
- Benjamin Hendricks
Absolutely great - quick response - identified issue was not on Superb's end, provided me with testing guidance and reference material website.
- Chris Harrington
I have been delighted by responsiveness of your technical team! Bravo!
- Larry Eisenberg
I've said it before and I'll say it again. You've got the best support staff I've ever experienced. Thanks again!
- Rich Scorupski
Excellent! Love the quick response!!
- Victor Sandoval
Quick replies with clear instructions. It doesn't get any better than that. Thanks to all.
- Phil Bondi
Great support and within minutes of asking for help.
- Carlos Villareal Kwasek
You guys are always super-responsive. We appreciate that.
- Jeffrey Childress
Thanks for all your expert and quick help!
- Marsha Thompson
Fast response - as usual!
- Ole Jul
I always receive the very best from each and everyone of you. THANK YOU
- Graciela Ortiz
Great job! Your tech team always responds fast. I appreciate that.
- Alan Gustin
I love you guys!
- Anthony Peiris
Over the last few years, the response time has improved alot. It was not 'bad' before, but it's 'superb' now.
- Phil Bondi
Resolved! Love the quick support and detailed explanation! Thank you!
- Eta Thia
Your support team is always helpful and fast to respond. Thanks for putting good people on the project.
- Todd Martin
Are you guys using roller blades in the datacenter now? You move quickly!
- Joel Gathercole
You guys are great! This is why I keep my business with your company!
- Chris Hatchie
I could not suggest any improvement. Fast and friendly, and exactly what I needed. Kudos to the team in general and Brian specifically.
- Richard Martin
I can never believe the fast and accurate service you folks give. You are the service providers that all other sites should aspire to emulate.
- Richard Martin
Always satisfied with support provided by your technical support resources.
- Chris Harrington
Superb has a really superb team. Great customer service, dedication and expertise. Thank you for the great support!!
- Stephan Mitchev
You guys were on top of things. Quick replies and easy solutions.
- Jacob Pozderac
I would not even consider another web hosting company as my experiences with you are always so positive. Thank you!!!
- Diane Secor
Quick and effective. Thank you!
- Marlyne Israelian
Thanks for the fast and quality support!
- Shawn Rhoads
As always you folks are the best!!!
- Ken Webster
I use 3 other hosting companies and none of the are as efficient as Speed is of the essence as they say and that is what Superb does. Great service.
- Howard Barr
Your staff was very patient and knowledgeable. They helped us learn how to fish instead of just giving us fish.
- Russel Piper
I love the support! Very responsive and the action taken to prevent any damage to the server and/or network under a DDos attack are superb! Keep up the great work guys!
- Louis Gualtieri, Jr.
You cannot improve perfection, you can only pay her far more than she gets now and hope it is enough to prevent her being stolen away by evil corporate competitors.
- John Zortman