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Support We're more than dedicated

Devoted to Serving You Around-the-Clock

At Superb Internet, we pride ourselves on our company-wide “Customers First” policy where our core guiding principle ensures that our customers always comes first in everything that we do. That's why we've brought together some of the brightest minds to create the best customer support team in the industry that's dedicated to serving you 24x7x365.

Overall, we are all neighbors in this virtual community which is why we’re always willing to lend a helping hand. With multiple avenues available for two-way communication, you can rest assured that we’re here for you when you need us most.

Just reach out to us at any time and one of our passionate customer support specialist will come to your aid. Simply, choose one of the methods below for contacting us and get the answers you seek!

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Find Enlightenment

Visit our “Knowledge Base” to find answers to a variety of commonly asked questions. Whether you're looking for troubleshooting help, or IT solutions for web hosting, dedicated servers, or cloud, our Knowledge Base is filled with hidden gems and you'll discover many eureka moments after reading our extensive online documents that cover a wide-array of topics.

Visit Knowledge Base

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Phone Numbers

Main Support Lines
US / Canada: 1-888-354-6128
International: 1-206-438-5887
International: 1-703-564-9887

Dedicated Server Customers
DCA2: 1-703-564-5401
DCA3: 1-571-282-6401
SEA2: 1-206-438-5901

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Start a Support Ticket

Even when contacting us by phone, we first advise you open a ticket through myCP® for our staff to reference. Once you are logged in, click on "Support Tickets" in the Support category, under Account Management.

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Response Within 30 Mins!

Here are our ticket statistics for 2014:

  • Tickets Handled: 17,688
  • Total responses provided: 34,115
  • Total number of 'Rated' tickets: 5,000
  • Average Ticket Rating: 8.5

Here at Superb, it is our number one priority to provide our customers with unparalleled support. That is not just a goal, it is a commitment.

"Every company's greatest assets are its customers, because without customers there is no company."
- Michael LeBoeuf